Biowear / Privacy Policy
Biowear / Privacy Policy
Biowear / Privacy Policy
Introduction
Biowear, Inc. ("Biowear") is a global software company that helps people understand how food affects their health
Your health data belongs to you (not us), and you can decide how it is used.
We believe you should control your own biological health data, and our goal is to make it easy for you to see, export, and delete your own information.
It's also up to you to decide how your data on Biowear can be used. If you don't wish to contribute your personal data for product improvement and metabolic health research purposes, you can opt out of that sharing by sending us an email at privacy@biowear.com. We'll never access or use your information in ways you haven't agreed to.
We respect your right to privacy and will protect your information.
We'll work to collect as little information as needed to provide a valuable service, and we will continually look for ways to collect less.
We will keep your information secure by prioritizing data security in every decision we make, and by ensuring that our security practices stay up-to-date.
We don’t monetize your data.
We don’t sell (or sell access to) your data to third parties (for advertising, or for other purposes).
You may be asked to contribute your data to research initiatives that will help secure a healthier metabolic future. By contributing your data to research, you help researchers form a detailed understanding of how people are living, how poor health outcomes develop, and how optimal outcomes can be built.
What information we collect, and why
Your account details
When you create a Biowear account, we ask for your first and last name, email address, phone number, and address.
You can also choose to enter your date of birth, weight, height, and other biometrics to improve your app experience.
Your payment information
When you pay for Biowear or opt in to a subscription, we use Stripe to collect, store, and process your payment information.
Biowear does not have access to your full credit card information, and we'll never ask you to share that information with us directly.
Your health data, imported from your device
If you explicitly enable this feature in the app, Biowear will import your Activity, Sleep, and Heart Rate data from Apple Health or Google Fit.
You can disable these integrations from your account settings in-app.
Your glucose, lactate and hydration data, via the Continuous Biomarker Monitor (“CBM”)
Your CBM collects blood glucose, lactate and hydration readings which sync to the manufacturer's software platform and is subject to the manufacturer's privacy policy.
When you signed up for the Biowear program, you requested, and gave Biowear permission, to retrieve your CBM data and link it with Biowear. Biowear receives glucose, lactate and hydration data to display to you in the Biowear app.
Biowear creates insights, zone scores, metabolic scores, energy exertion suggestions, hydration recommendations based off of your glucose, lactate and hydration data and activity, and makes this visible to you in the Biowear app.
Our interactions – feedback & support
When you contact our Support or Member Experiences team, we retain the chat or email log as part of our records.
If you participate in product feedback sessions, we may record the sessions for future reference. We'll always let you know verbally if a call is being recorded.
Your logs – meals, activities, notes
When using Biowear, you can also import diet data, sleep data, heart rate data, and activity data from your device.
Access to this information is limited to those with a business need, like support team members, data scientists, product managers, or engineers.
Third Party Tools, Analytics & Advertising
We take responsibility for your information by only integrating with 3rd party tools that respect your privacy and share our data privacy standards and commitment, and by intentionally not collecting information we do not need.
For example:
Our app collects information about your device, including what version of our app you're using, what platform you're on (iOS/Android), your time zone, locale, and what version of that operating system you are running. We use this information for troubleshooting and aggregate analytics.
Where possible, we disable collection of location coordinates in the mobile app bug & crash reporting services we use. Where you are located when using our app is not generally relevant to us.
Where we don’t need it (like in transactional or support emails), we’ve disabled the use of invisible pixels (learn more) that provide read-receipts, location tracking, and device details.
We selectively use open tracking and other similar tools to improve marketing emails, advertising services, and other product improvement and performance initiatives.
We use minimal app logging and analytics software development kits (SDKs) to collect app crash and performance information. You can disable the sharing of Biowear App Analytics from your account settings in-app.
We strive to avoid using SDKs, code, or trackers provided by advertising networks that may track or retarget you for commercial purposes.
How we use your data
Identifiable, member-specific data
Biowear uses your data to personalize in-app insights, education, and resources to improve your experience.
If you request help from our support or engineering teams, we may need to access your account and associated information for troubleshooting.
Biowear occasionally contributes to research in the field of non-diabetic, wellness-focused glucose management. You may be asked to contribute your data to our ongoing product improvement and research studies.
Aggregated and de-identified health data for product improvement and research purposes
Biowear uses aggregated, de-identified (anonymized) data to improve the product, including to develop food and exercise insights.
How we store and secure your data
How
Your data is stored on one or more secure databases hosted by third parties. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Our security practices currently include, but are not limited to:
Multi-factor authentication for internal access to member data
IP whitelists
Encryption at rest
Code reviews for all code changes
The ability to quickly revoke access to member data as needed
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App or website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Where
Biowear is based in the United States, and that’s where we store and process your data — so by using Biowear, you agree for your data to be transferred and processed in the United States.
How we share or disclose your data
We will share your data with third parties only under the following circumstances:
You request or authorize us to share your data
The information is needed by our agents, vendors, or service providers to perform functions on our behalf
We are required to by law (for example, to comply with a search warrant, subpoena, or court order)
If necessary and with your permission, we will share medical information you provide with an independent telemedicine service
We will not sell your personally identifiable data, or sell access to your personally identifiable data. And we'll never use it ourselves for advertising third-party products.
How to export & delete your data
Biowear retains member data on secure servers for the duration of its business relationship with the member, and for an indefinite period of time afterward. Biowear is a steward of your data, and you have the right to ask us to delete it at any time.
What you can export & delete
You can export your biometric data, activity logs, and other similar data in CSV format by emailing us at support@biowear.com.
You can request that we delete all your identifiable data stored by Biowear by emailing us at support@biowear.com. We will verify that you are the one making this request.
Biowear will comply with your request to delete your data no later than one month after you make your request, unless more time is required to verify your identity.
What we can't delete
Your payment history and details, including your billing address is stored with our payment processors, and saved for accounting and fraud prevention purposes.
Any data that is a part of your official medical records. Biowear is not a healthcare provider, and does not have the authority to modify or delete any information that is a part of an official medical record.
We cannot delete your data that may be stored with any third parties.
You'll need to reach out to those third parties for assistance removing your records from their services.
List of third parties that handle Biowear member data:
Sub-Processor Name Sub-Processing Actions
SnowflakeData warehouse and data analysisLaunch DarklyApplication feature flag managementPostHogUsage analyticsDatadogApplication loggingAmazon CognitoUser authenticationFiveTranData ETL processingBite.aiImage analysisAbbottGlucose dataDexcomGlucose dataPostmarkTransactional emailDripMarketing email campaigns / newslettersTruepillOrder fulfillmentGoogleMapping, analytics and underlying application infrastructure.StripeCredit card processing and subscription management, and member identity verificationAmassadorReferral crediting for partnersTypeformUser surveysDovetailUser researchDelightedUser surveysScarlet HealthPhlebotomy collection servicesSteadyMDPhysicians networkBioReferencePhlebotomy
If you have any questions about these rights or would like to exercise them, please email support@biowear.com and we’ll be happy to help!
HIPAA (US only)
Biowear does not provide medical care and is not a Covered Entity under HIPAA (US Health Insurance Portability and Accountability Act).
Biowear is considered a HIPAA Business Associate to our independent pharmacy/physician network partners with respect to the information you provide in the medical consult form.
Biowear treats all personal health information (PHI) collected as part of the medical consult process in compliance with its Business Associate Agreements with its Covered-Entity partners.
Additional details
Age requirement
All members must be 18 years of age or older to use the Biowear product and platform.
Biowear does not knowingly collect any information from children under the age of 18. If you are under the age of 18, please do not submit any information through our website or app. We encourage parents and legal guardians to monitor their children's Internet usage.
If Biowear learns or believes that it has collected information from a person under the age of 18, it will promptly delete those data and take reasonable steps to identify and notify the person’s parents about what information was collected, and how it was deleted
If you have reason to believe that an individual under the age of 18 has provided Personal Information to us through our Website or Service, please let us know by sending an email to support@biowear.com
Cookies
A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our App and/or Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Changes & amendments
We may modify this privacy policy from time to time. If we do, we will post the new privacy policy on our web page, and we'll be sure to alert you proactively via the email you provided to us.
Questions
You can send a message to support@biowear.com. We’ll be happy to help out.
Biowear Health, Inc.
Introduction
Biowear, Inc. ("Biowear") is a global software company that helps people understand how food affects their health
Your health data belongs to you (not us), and you can decide how it is used.
We believe you should control your own biological health data, and our goal is to make it easy for you to see, export, and delete your own information.
It's also up to you to decide how your data on Biowear can be used. If you don't wish to contribute your personal data for product improvement and metabolic health research purposes, you can opt out of that sharing by sending us an email at privacy@biowear.com. We'll never access or use your information in ways you haven't agreed to.
We respect your right to privacy and will protect your information.
We'll work to collect as little information as needed to provide a valuable service, and we will continually look for ways to collect less.
We will keep your information secure by prioritizing data security in every decision we make, and by ensuring that our security practices stay up-to-date.
We don’t monetize your data.
We don’t sell (or sell access to) your data to third parties (for advertising, or for other purposes).
You may be asked to contribute your data to research initiatives that will help secure a healthier metabolic future. By contributing your data to research, you help researchers form a detailed understanding of how people are living, how poor health outcomes develop, and how optimal outcomes can be built.
What information we collect, and why
Your account details
When you create a Biowear account, we ask for your first and last name, email address, phone number, and address.
You can also choose to enter your date of birth, weight, height, and other biometrics to improve your app experience.
Your payment information
When you pay for Biowear or opt in to a subscription, we use Stripe to collect, store, and process your payment information.
Biowear does not have access to your full credit card information, and we'll never ask you to share that information with us directly.
Your health data, imported from your device
If you explicitly enable this feature in the app, Biowear will import your Activity, Sleep, and Heart Rate data from Apple Health or Google Fit.
You can disable these integrations from your account settings in-app.
Your glucose, lactate and hydration data, via the Continuous Biomarker Monitor (“CBM”)
Your CBM collects blood glucose, lactate and hydration readings which sync to the manufacturer's software platform and is subject to the manufacturer's privacy policy.
When you signed up for the Biowear program, you requested, and gave Biowear permission, to retrieve your CBM data and link it with Biowear. Biowear receives glucose, lactate and hydration data to display to you in the Biowear app.
Biowear creates insights, zone scores, metabolic scores, energy exertion suggestions, hydration recommendations based off of your glucose, lactate and hydration data and activity, and makes this visible to you in the Biowear app.
Our interactions – feedback & support
When you contact our Support or Member Experiences team, we retain the chat or email log as part of our records.
If you participate in product feedback sessions, we may record the sessions for future reference. We'll always let you know verbally if a call is being recorded.
Your logs – meals, activities, notes
When using Biowear, you can also import diet data, sleep data, heart rate data, and activity data from your device.
Access to this information is limited to those with a business need, like support team members, data scientists, product managers, or engineers.
Third Party Tools, Analytics & Advertising
We take responsibility for your information by only integrating with 3rd party tools that respect your privacy and share our data privacy standards and commitment, and by intentionally not collecting information we do not need.
For example:
Our app collects information about your device, including what version of our app you're using, what platform you're on (iOS/Android), your time zone, locale, and what version of that operating system you are running. We use this information for troubleshooting and aggregate analytics.
Where possible, we disable collection of location coordinates in the mobile app bug & crash reporting services we use. Where you are located when using our app is not generally relevant to us.
Where we don’t need it (like in transactional or support emails), we’ve disabled the use of invisible pixels (learn more) that provide read-receipts, location tracking, and device details.
We selectively use open tracking and other similar tools to improve marketing emails, advertising services, and other product improvement and performance initiatives.
We use minimal app logging and analytics software development kits (SDKs) to collect app crash and performance information. You can disable the sharing of Biowear App Analytics from your account settings in-app.
We strive to avoid using SDKs, code, or trackers provided by advertising networks that may track or retarget you for commercial purposes.
How we use your data
Identifiable, member-specific data
Biowear uses your data to personalize in-app insights, education, and resources to improve your experience.
If you request help from our support or engineering teams, we may need to access your account and associated information for troubleshooting.
Biowear occasionally contributes to research in the field of non-diabetic, wellness-focused glucose management. You may be asked to contribute your data to our ongoing product improvement and research studies.
Aggregated and de-identified health data for product improvement and research purposes
Biowear uses aggregated, de-identified (anonymized) data to improve the product, including to develop food and exercise insights.
How we store and secure your data
How
Your data is stored on one or more secure databases hosted by third parties. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Our security practices currently include, but are not limited to:
Multi-factor authentication for internal access to member data
IP whitelists
Encryption at rest
Code reviews for all code changes
The ability to quickly revoke access to member data as needed
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App or website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Where
Biowear is based in the United States, and that’s where we store and process your data — so by using Biowear, you agree for your data to be transferred and processed in the United States.
How we share or disclose your data
We will share your data with third parties only under the following circumstances:
You request or authorize us to share your data
The information is needed by our agents, vendors, or service providers to perform functions on our behalf
We are required to by law (for example, to comply with a search warrant, subpoena, or court order)
If necessary and with your permission, we will share medical information you provide with an independent telemedicine service
We will not sell your personally identifiable data, or sell access to your personally identifiable data. And we'll never use it ourselves for advertising third-party products.
How to export & delete your data
Biowear retains member data on secure servers for the duration of its business relationship with the member, and for an indefinite period of time afterward. Biowear is a steward of your data, and you have the right to ask us to delete it at any time.
What you can export & delete
You can export your biometric data, activity logs, and other similar data in CSV format by emailing us at support@biowear.com.
You can request that we delete all your identifiable data stored by Biowear by emailing us at support@biowear.com. We will verify that you are the one making this request.
Biowear will comply with your request to delete your data no later than one month after you make your request, unless more time is required to verify your identity.
What we can't delete
Your payment history and details, including your billing address is stored with our payment processors, and saved for accounting and fraud prevention purposes.
Any data that is a part of your official medical records. Biowear is not a healthcare provider, and does not have the authority to modify or delete any information that is a part of an official medical record.
We cannot delete your data that may be stored with any third parties.
You'll need to reach out to those third parties for assistance removing your records from their services.
List of third parties that handle Biowear member data:
Sub-Processor Name Sub-Processing Actions
SnowflakeData warehouse and data analysisLaunch DarklyApplication feature flag managementPostHogUsage analyticsDatadogApplication loggingAmazon CognitoUser authenticationFiveTranData ETL processingBite.aiImage analysisAbbottGlucose dataDexcomGlucose dataPostmarkTransactional emailDripMarketing email campaigns / newslettersTruepillOrder fulfillmentGoogleMapping, analytics and underlying application infrastructure.StripeCredit card processing and subscription management, and member identity verificationAmassadorReferral crediting for partnersTypeformUser surveysDovetailUser researchDelightedUser surveysScarlet HealthPhlebotomy collection servicesSteadyMDPhysicians networkBioReferencePhlebotomy
If you have any questions about these rights or would like to exercise them, please email support@biowear.com and we’ll be happy to help!
HIPAA (US only)
Biowear does not provide medical care and is not a Covered Entity under HIPAA (US Health Insurance Portability and Accountability Act).
Biowear is considered a HIPAA Business Associate to our independent pharmacy/physician network partners with respect to the information you provide in the medical consult form.
Biowear treats all personal health information (PHI) collected as part of the medical consult process in compliance with its Business Associate Agreements with its Covered-Entity partners.
Additional details
Age requirement
All members must be 18 years of age or older to use the Biowear product and platform.
Biowear does not knowingly collect any information from children under the age of 18. If you are under the age of 18, please do not submit any information through our website or app. We encourage parents and legal guardians to monitor their children's Internet usage.
If Biowear learns or believes that it has collected information from a person under the age of 18, it will promptly delete those data and take reasonable steps to identify and notify the person’s parents about what information was collected, and how it was deleted
If you have reason to believe that an individual under the age of 18 has provided Personal Information to us through our Website or Service, please let us know by sending an email to support@biowear.com
Cookies
A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our App and/or Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Changes & amendments
We may modify this privacy policy from time to time. If we do, we will post the new privacy policy on our web page, and we'll be sure to alert you proactively via the email you provided to us.
Questions
You can send a message to support@biowear.com. We’ll be happy to help out.
Biowear Health, Inc.
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